Returns & Exchanges Policy

At Affascinante by Katty Henao, our commitment is to provide you with high-quality pieces designed with the excellence of Colombian craftsmanship. We understand that total satisfaction is an essential part of a luxury experience; therefore, we have designed a clear and transparent policy to assist you with your purchase.

1. General Conditions

Our returns and exchanges policy is valid for 30 calendar days from the date of delivery. Once this period has passed, we unfortunately cannot process your request.

2. Hygiene Guarantee and Product Condition

Due to the intimate nature of our products (shapewear, lingerie, and swimwear) and in compliance with international health and hygiene standards:

• We only accept exchanges for items that are completely new, unused, unstained, and with all original tags and packaging intact.

• Any garment showing signs of use, washing, odors (perfume, deodorant, etc.), or missing tags will be rejected and sent back to the sender.

3. Non-Exchangeable Items

For sanitary safety and company policy, we do not accept returns or exchanges on:

• Direct-use intimate apparel (panties, thongs).

• Gift Cards.

• Items purchased in the “Sale” section or through special liquidation discounts.

4. Refund Process

Once your garment is received and inspected at our distribution center, we will notify you via email regarding the approval or rejection of your refund.

• Approval: The refund will be automatically processed to your original payment method within 5 to 10 business days (this timeframe may vary depending on your financial institution).

• Late Refunds: If you have not received your refund after the indicated period, we recommend contacting your bank first, as internal processing times are beyond our control.

5. Manufacturing Defects

If you receive a piece with a manufacturing defect, we assume full responsibility. Please contact us immediately at hello@kattyhenao.com, attaching photographs of the defect to arrange a replacement at no additional cost to you.

6. Shipping Costs

• Exchanges for size or preference: The shipping costs to return the garment to our distribution center and the cost of the new shipment to your address are the responsibility of the customer.

• Shipping errors or defects: If the error was on our part, Affascinante will cover all logistical and shipping expenses.

Need Personalized Assistance?

If you have questions about choosing the right size to ensure a perfect fit, our team of experts is ready to guide you.

• Email: hello@kattyhenao.com